Refund policy

30-Day Returns

You can return eligible items within 30 days of delivery for a refund to your original payment method. To be eligible, items must be unused and uninstalled, include all original components (lights, covers, brackets, hardware, harnesses, remotes, switches), and be in the original packaging. Opening the box to inspect your gear is fine.

Installed or Used Products Are Not Returnable

Once a product has been installed, mounted, wired, or used, it can't be returned. This includes products with cut, spliced, or modified wiring harnesses, and products showing mounting marks, scratches, or trail wear. Not sure if something will fit your ride? Contact us before you install. We're happy to help confirm fitment first.

Defective Products

If an installed product has a manufacturing defect, it's covered by our 2-Year Limited Warranty rather than this return policy. See our Warranty page for details.

Damaged, Defective, or Wrong Items on Arrival

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos. We'll make it right and cover the shipping.

Bundles and Add-On Offers

Bundles must be returned complete. If you bought an item at a discounted add-on price (such as Honcho 3.0 pods added for $99) and return the qualifying product, your refund will be adjusted by the discount you received.

Apparel and Merch

Our apparel and merch are printed to order, so we can't accept returns for sizing or change of mind. If your item arrives misprinted or damaged, email us a photo within 30 days of delivery and we'll replace it.

How to Start a Return

Email support@rogueterrainco.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Returns sent without contacting us first may not be accepted.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to our error. Original shipping charges are non-refundable. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your return, we'll email you and issue your refund within 5 business days. Your bank may take a few additional days to post it.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Questions? Email support@rogueterrainco.com. A real person will get back to you.